Last updated: December 2025
Coated.ca (referred to as “Coated,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information on our Canadian website and platform.
This policy applies to all users of Coated.ca, including installers, businesses, and visitors.
1. Information We Collect
We collect personal and business information when you use our website, create an account, claim a listing, make a purchase, or contact us.
Information you may provide includes:
- Name
- Business name
- Email address
- Phone number
- Business address
- Photos and videos uploaded to listings
Installer account holders may also provide additional information related to their business profile, preferences, and listing management.
We do not currently collect user reviews or public comments.
2. Automatically Collected Information
When you visit Coated.ca, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Pages visited and actions taken on the site
- Date and time of visits
This information is collected using tools such as Google Analytics, Meta Pixel, Google Search Console, and Site Kit to help us understand site usage and improve performance.
3. Cookies and Tracking Technologies
Coated.ca uses cookies and similar technologies to:
- Analyze website traffic
- Improve user experience
- Measure advertising and marketing performance
At this time, a cookie consent banner may not be displayed, but cookies are used in accordance with applicable Canadian privacy laws.
You can control or disable cookies through your browser settings.
4. Payments
Payments on Coated.ca are processed securely through Stripe.
We do not store or process credit card information directly. All payment data is handled by Stripe in accordance with their privacy and security practices.
5. How We Use Your Information
We use collected information to:
- Create and manage installer accounts
- Publish and manage directory listings
- Process payments and transactions
- Send transactional emails and notifications
- Send marketing and promotional emails
- Respond to enquiries and support requests
- Improve and maintain our platform
- Comply with legal and regulatory requirements
6. Email Communications
We send two types of emails:
- Transactional emails related to accounts, listings, and payments
- Marketing emails such as updates, promotions, and announcements
Marketing emails are sent using Mailchimp. You can unsubscribe from marketing emails at any time using the link included in those emails.
7. Sharing of Information
We may share information with trusted third parties only as necessary to operate our platform, including:
- Payment processors such as Stripe
- Email marketing providers such as Mailchimp
- Analytics and tracking providers such as Google and Meta
We do not sell personal information to third parties.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
9. Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, or misuse.
However, no method of transmission over the internet or electronic storage is completely secure.
10. Children’s Privacy
Coated.ca is intended for adults only. We do not knowingly collect personal information from individuals under the age of 18.
11. Your Rights
Under Canadian privacy laws, you have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Withdraw consent for certain uses of your information
To exercise these rights, contact us using the information below.
12. Jurisdiction
Coated.ca operates in Canada and is governed by Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at: support@coated.ca
